Welcome to Qoroud LLC! These Terms and Conditions govern your use of our website and the booking of our aerial tours, such as hot air balloon rides over Santorini or private plane flights above the Himalayas. By accessing our site, booking a tour, or engaging with our services, you agree to these terms. Please read them carefully to understand your rights and responsibilities. Our goal is to ensure your adventure is thrilling, safe, and hassle-free.
Booking and Payment
When you book a tour with Qoroud, you’re reserving a spot for an unforgettable experience, like paragliding in Patagonia or floating over the Namib Desert. Here’s how it works:
Booking Confirmation: Your booking is confirmed once we receive full payment or a deposit (if specified). You’ll get a confirmation email with tour details.
Payment Terms: Full payment is due at least 30 days before your tour starts. We accept major credit cards and bank transfers. All prices are in USD, and any bank or currency conversion fees are your responsibility.
Deposits: Some tours require a non-refundable deposit at booking to secure your spot. The remaining balance follows the payment schedule in your booking confirmation.
Cancellations: If you cancel, our
Refund Policy applies . Cancellations must be sent to us in writing via email.
Changes: We’ll try to accommodate changes to your booking (like dates or group size), but they’re subject to availability and may incur fees. Contact us as soon as possible to discuss.
Tour Participation
Our tours are designed for adventure, but safety and suitability come first. Here’s what you need to know:
Eligibility: You must be at least 18 to book a tour, or accompanied by a legal guardian. Some activities, like paragliding, have health or fitness requirements (e.g., no serious heart conditions). You’ll need to confirm you meet these when booking.
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Health and Safety: You must inform us of any medical conditions, allergies, or dietary needs at booking. Activities like hot air balloon rides or private plane flights depend on weather, and we may reschedule or cancel for safety.
Conduct: You agree to follow our guides’ instructions during tours to ensure everyone’s safety. Disruptive behavior, like ignoring safety rules, may result in removal from the tour without a refund.
Travel Documents: You’re responsible for having valid passports, visas, or other documents needed for international tours (e.g., Bhutan or Iceland). We’ll provide guidance, but it’s on you to comply with local regulations.
Liability and Risk
Our tours involve adventurous activities, and while we prioritize safety, some risks are inherent. Here’s how we handle liability:
Assumption of Risk: By joining a tour, you acknowledge that activities like paragliding or balloon rides carry risks, such as weather changes or physical exertion. You participate at your own risk.
Our Responsibility: We take care to ensure our tours are safe, using qualified pilots, instructors, and well-maintained equipment. However, we’re not liable for injuries, losses, or damages caused by factors beyond our control, like natural events or your failure to follow instructions.
Insurance: We strongly recommend purchasing travel insurance to cover medical emergencies, trip cancellations, or lost belongings. You’re responsible for arranging your own coverage.
Third Parties: We work with trusted partners (like local lodges or flight operators) to deliver your tour. We’re not responsible for their actions or failures, though we vet them carefully.
Intellectual Property
Our website, including text, images, virtual tour simulations, and logos, is owned by Qoroud LLC or our partners. You may not copy, reproduce, or distribute any content without our written permission, except for personal use (like sharing a tour link). Photos or reviews you submit from your tour may be used by us for marketing, but only with your consent.
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Website Use
You agree to use our website responsibly. This means:
Accuracy: Provide accurate information when booking or contacting us. Incorrect details may affect your tour or refund eligibility.
Prohibited Actions: Don’t use our site for anything illegal, like fraud, or attempt to hack or disrupt it. We reserve the right to block access for misuse.
Availability: We strive to keep our site up and running, but we’re not liable for temporary outages or technical issues that may affect your ability to browse or book.
Changes or Cancellations by Us
Sometimes, we may need to adjust or cancel a tour due to unforeseen circumstances:
Weather or Safety: If weather (like high winds) or safety concerns force us to cancel or modify activities, we’ll offer alternatives (like a ground tour) or a partial/full refund per our
Refund Policy.
Minimum Bookings: Some tours require a minimum number of participants. If we don’t meet it, we may cancel and provide a full refund or offer a different tour.
Itinerary Changes: We may tweak itineraries (like swapping a balloon ride for a plane flight) due to operational needs. We’ll notify you as soon as possible and ensure the experience remains awesome.
Governing Law and Disputes
These Terms are governed by the laws of Minnesota, USA. If any disputes arise, we’ll try to resolve them through friendly communication first. If that doesn’t work, disputes will be handled in the courts of Ramsey County, Minnesota. You agree to this jurisdiction by booking with us.
Updates to These Terms
We may update these Terms to reflect changes in our services or operations. If we make significant changes, we’ll notify you via email or a website notice before they take effect. By continuing to use our site or services, you agree to the updated terms.
Contact Us
Questions about these Terms or your tour? Reach out to us:
Qoroud LLC
Address: 1595 MN-36 #10, Roseville, MN 55113, US
Phone: +1 651-445-2761
We’re excited to help you soar over the world’s wonders with Qoroud. Thanks for choosing us for your adventure—let’s make it unforgettable!