Privacy Policy

At Qoroud LLC, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, book aerial tours, or interact with our services. We aim to be clear and transparent about our practices, so you can feel confident planning your adventure with us.

Information We Collect

When you explore our website, book a tour, or contact us, we may collect certain details to provide you with the best experience. Here’s what we might gather:

Personal Details: Your name, email address, phone number, and billing information when you book a tour or sign up for our newsletter.

Travel Preferences: Information about your tour choices, such as destinations, dates, or special requests (like dietary needs), to tailor your experience.

Website Usage: Data like your IP address, browser type, device info, and pages visited, collected through cookies or similar tools to improve our site.

Communication: Records of your emails, calls, or messages to us, so we can assist you better and keep track of your inquiries.

Photography and Feedback: Optional photos or reviews you share from your tours, which we may use (with your permission) for marketing.

We only collect what’s necessary to deliver our services, process bookings, or enhance your experience. You can always choose not to share certain details, though some are required for bookings.

How We Use Your Information

Your data helps us make your aerial adventure seamless and unforgettable. Here’s how we use it:

Booking and Planning: To process your tour reservations, send confirmations, and coordinate logistics like hotel transfers or dietary accommodations.

Personalization: To suggest tours that match your interests, like a hot air balloon ride over Cappadocia or a paragliding session in the Alps.

Communication: To answer your questions, provide updates about your trip, or share details about new tours and promotions (you can opt out anytime).

Website Improvement: To analyze how visitors use our site, fix bugs, and make navigation smoother, ensuring you find what you need fast.

Marketing: To share stories, photos, or reviews from your adventures (with your consent) or send you tailored offers about future trips.

We don’t use your data for anything unrelated to our services, and we’ll never sell it to third parties for their own marketing.

How We Share Your Information

We may share your data in specific cases to deliver your tour or meet legal requirements, but we keep it minimal:

Service Providers: With trusted partners like payment processors, local tour operators, or lodging providers who help us deliver your experience. They’re bound to protect your data and only use it for their specific tasks.

Safety and Compliance: With authorities or legal entities if required to protect our customers, comply with laws, or respond to legal processes (like a court order).

Marketing Partners: If you agree, we might share limited data (like your email) with partners for joint promotions, but you can always say no.

All partners are carefully vetted to ensure they meet our privacy standards, and we limit sharing to what’s strictly necessary.

How We Protect Your Information

We take your privacy seriously and use multiple safeguards to keep your data secure:

Encryption: We use secure technology to protect your data during transmission, like when you enter payment details.

Access Controls: Only authorized Qoroud staff can access your information, and only when needed to do their job.

Regular Audits: We routinely check our systems to spot and fix any vulnerabilities.

Secure Storage: Your data is stored on protected servers with strict access limits.

While we do our best, no system is 100% secure. If we ever detect a breach, we’ll notify you promptly and take steps to fix it.

Cookies and Tracking

Our website uses cookies and similar tools to make your visit better. These might track which pages you visit, how long you stay, or what tours you’re eyeing. They help us:

Remember your preferences, like language or currency.

Analyze site traffic to improve speed and usability.

Show you relevant ads or tour suggestions.

You can control cookies through your browser settings or opt out of non-essential ones via our cookie banner. Blocking cookies might limit some site features, like saving your cart.

Your Choices and Rights

You’re in control of your data. Here’s what you can do:

Opt Out: Unsubscribe from our emails or marketing at any time using the link in our messages or by contacting us.

Access or Update: Request a copy of the data we have on you or ask to correct inaccuracies.

Delete: Ask us to remove your personal information, unless we need it for legal or booking purposes.

Limit Use: Tell us to stop using your data for marketing or other non-essential purposes.

To exercise these rights, reach out to us (details below). We’ll respond as quickly as possible, usually within 30 days.

International Data Transfers

Qoroud LLC is based in the US, but our tours span the globe. Your data may be processed or stored in countries like Turkey, Bhutan, or Australia, where our partners operate. We ensure these partners follow strict privacy standards, and we use secure methods to transfer data across borders. By booking with us, you agree to these international transfers as needed to deliver your tour.

Data Retention

We keep your data only as long as necessary:

Booking Info: Retained for up to 7 years to comply with tax or legal requirements.

Website Data: Like cookies or analytics, kept for up to 2 years to improve our site.

Marketing: Email or preference data is kept until you opt out or ask us to delete it.

Once data is no longer needed, we securely delete or anonymize it.

Changes to This Policy

We may update this Privacy Policy to reflect new services or legal changes. If we make big updates, we’ll notify you via email or a website notice before they take effect. Check back here now and then to stay in the loop.

Contact Us

Questions about your privacy or want to exercise your rights? Reach out to us:

Qoroud LLC


Address: 1595 MN-36 #10, Roseville, MN 55113, US

Phone: +1 651-445-2761

We’re here to help make sure your adventure with Qoroud is not only thrilling but also worry-free. Thanks for trusting us with your journey!